Frequently Asked Questions

Everything you need to know about the world's most versatile cookware.

What makes HexClad cookware 'hybrid'?

HexClad features a patented laser-etched hexagon design that combines the performance of stainless steel with the convenience of a non-stick surface. This allows you to sear like professional steel while using less oil and enjoying an easy cleanup.

Is HexClad cookware metal utensil safe?

Yes, our unique laser-etched surface is scratch-resistant and specifically designed to withstand the use of metal spatulas, whisks, and spoons without damaging the non-stick valleys.

Can I use HexClad on induction cooktops?

Absolutely. Our cookware is constructed with a magnetic stainless steel base, making it compatible with all cooktops, including induction, gas, electric, and ceramic.

What is your shipping policy?

We offer free standard shipping on all orders within the contiguous United States. Orders are typically processed within 1-2 business days and delivered within 3-7 business days.

What is the 'Lifetime Guarantee'?

We stand behind our products for life. HexClad offers a limited lifetime warranty against manufacturer defects. If your pans warp or the coating fails under normal household use, we will replace them.

Is the cookware oven and dishwasher safe?

Yes, HexClad is oven safe up to 500°F and 100% dishwasher safe. However, to maintain the longevity of the non-stick surface, many users prefer a simple hand wash with warm soapy water.